Camera Recalls / Service Notices (All Brands)

[Marty]

I've posted info on recalls/services notices before, but they are fairly rare so it might make sense to just have one thread to list repair issues info for all brands of cameras.

Canon has had a couple of service notices in the past few months, so I guess it's Nikon's turn.

The Nikon D5000 (Nikon's newest DSLR), is experiencing intermittent failure when powering up. If you, or someone you know owns a Nikon D5000, follow the link below to view the Service Advisory associated with this model. It will tell you how to determine if your camera is affected (a serial number look-up tool will be available on the page beginning July 23, 2009). If your camera is affected, Nikon will repair it at no charge for you and they will also pay for the shipping.

http://nikonusa.com/Service-And-Support ... isory.page

[Drew Loker]

Canon A85

I found out a couple of months ago that Canon will replace the LCD on any A85 style camera. Not sure what all models this includes, but it also included an A75. I like Canon's repair dept. I sent in 20 of these cameras and they not only repaired the defective part, they fixed all kinds of other things...NO CHARGE!!!

[Marty]

There is a ghosting issue using certain settings with the new Canon 7D. An explanation and firmware upgrade is available to remedy this issue by following this link:

http://www.usa.canon.com/consumer/contr ... 2&id=60427


EDIT: Just an FYI - I agree with Drew's opinion with the Canon service department. I bought a used Canon lens that needed to have the filter thread ring replaced. I sent it in and approved of the estimate they gave me. When I got my lens back, there was a note that when testing it they thought it wasn't zooming smoothly enough, so they also replaced a couple parts on the zoom mechanism at no extra charge. Even with the cost of repairs, the lens still cost hundreds less than a new one and is now in perfect condition.

[Marty]

Canon has announced that a firmware update will be available soon for the 1D Mark IV camera. Firmware Version 1.0.6 enhances the AF tracking performance and will be available in a few days. The link below has additional details.

http://www.usa.canon.com/consumer/contr ... 2&id=61954

[Marty]

The firmware update for the EOS-1D Mark IV has been released. There is a link for the firmware download at this site.

http://www.usa.canon.com/consumer/contr ... 2&id=61954

[Marty]

Canon is preparing a firmware update that enhances the movie function of the EOS 5D Mark II digital SLR camera. This update will be announced on the Web in mid-March 2010. Here is a link to more detailed information:

http://www.usa.canon.com/consumer/contr ... 2&id=62597

[Drew Loker]

I wish Nikon would get busy and go ahead and leap frog Canon on this video stuff...or at least catch up!

[Marty]

The latest firmware update on the Canon 7D

http://www.usa.canon.com/consumer/contr ... 2&id=63216


And the anticipated firmware update for the Canon 5D

http://www.usa.canon.com/consumer/contr ... 2&id=63598

[Marty]

Canon has announced firmware updates to address minor issues with the 1D Mark IV and the Rebel T2i. Here are links to the service bulletins and updates:

http://www.usa.canon.com/consumer/contr ... 2&id=63942

http://www.usa.canon.com/consumer/contr ... 2&id=63941

[Marty]

Canon has announced a firmware update for the EOS 7D.

Enhancement
Firmware Version 1.2.2 incorporates the following fixes.
1. Fixes a phenomenon in which the set aperture moves unexpectedly when shooting movies in manual exposure mode using some lenses (such as macro lenses).
2. Fixes the AF point-selection behavior of the C.Fn III-7 (Manual AF pt. selec. pattern) custom function when set to [1].
3. Fixes the AF point display for the viewfinder electronic level when shooting in the vertical position.
4. Corrects misspellings in the Spanish and Thai menus for applicable products.

The firmware update is available through this link:

http://web.canon.jp/imaging/eosd/firm-e ... mware.html